We're Here to Help

Contact eMACROS®
Official Support

Our team responds to every inquiry as quickly as possible. Whether you need product help, warranty support, or just have a question — we've got you.

Contact Information and Form

Customer Support

+1 (512) 555-0182

Toll-Free

+1 (800) 555-0194

Business Hours

Mon–Fri: 9:00 AM – 6:00 PM CST

Saturday: 10:00 AM – 4:00 PM CST

Our Address

1247 Innovation Parkway, Suite 300
Austin, TX 78701
United States

24-Month Warranty

Not satisfied? We'll replace or refund — no questions asked.

We typically respond within 1 business day. For urgent warranty matters, please include your order number.

FAQ

Frequently Asked Questions

Everything you need to know about eMACROS® driveway alarm systems.

Our driveway alarm systems deliver a reliable 1/2 mile (2,600 feet) wireless range in open areas. The systems are engineered with strong signal penetration to work reliably through trees, walls, heavy rain, and snow — making them ideal for long driveways and large rural properties.
No professional installation is required. All eMACROS® systems are designed for easy DIY setup in minutes — no trenching, no wiring, no electrician. Simply mount the outdoor sensor, plug in or charge the receiver, and follow the Quick Start Guide included in every box.
Yes. Our outdoor sensors carry an IP65 weatherproof rating, meaning they are fully protected against dust and water jets from any direction. They have been tested in forests, heavy rain, snow, and extreme temperature conditions across the United States.
The outdoor sensors are solar-powered with built-in rechargeable batteries, providing continuous operation without frequent battery replacement. In low sunlight conditions, the battery maintains charge from previously stored solar energy. Most customers report going months without any manual charging.
Yes! eMACROS systems support up to 64 sensors and unlimited receivers, letting you expand coverage across long driveways, multiple entry points, detached garages, barns, sheds, and back yards. Each zone can have a unique chime alert so you always know exactly where activity was detected.
The eMACROS Pro 3 and Pro 4 systems connect exclusively to 2.4GHz Wi-Fi networks. They do NOT support 5GHz networks. Before purchasing a Wi-Fi model, please verify your router is broadcasting a 2.4GHz band. Most modern dual-band routers support both — check your router settings or contact your internet provider.
eMACROS offers a 24-month warranty on all products. If you experience any product defects or are not satisfied with the product during the warranty period, contact us at macross.service@outlook.com and we will provide a full replacement or refund — no questions asked.
No. eMACROS driveway alarm systems are motion-alert systems only. They detect movement and send chime alerts or app notifications, but do not include a camera, do not record video, and do not pair directly with third-party camera systems. This makes them privacy-friendly, simple, and legally uncomplicated to operate anywhere in the US.

Still have questions? Our support team is happy to help.

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